In this episode of Creatives Crushing Anxiety, I share 19 tips for excellent client management. Full disclosure, I messed up when recording this episode and instead of re-recording it, I get honest about my human mistake.
These tips may seem simple but they can make a huge impact and are easy to miss. When I was creating the outline for this episode, it started with 10 tips but then they just kept coming to me. Seriously, these aren’t super complicated but they can make all the difference between hearing, “How do I keep working with you,” or “Bye Felicia.”
19 Simple Things You Can Do For Happier Clients
I expand on the following tips for managing your clients:
- Keep it real.
- Keep it kind.
- Be thankful for the people who haven’t bought yet.
- Remember your first buyers.
- Add something special.
- Remember the details.
- Ask for feedback and listen to it.
- Don’t start feeling yourself too much.
- Don’t be a bad partner.
- Remember why you started.
- Communication is key.
- Admit fault when you mess up.
- Have systems in place.
- Don’t place blame.
- Set expectations.
- Give solutions not more problems.
- Under promise over deliver.
- Hire people who share and understand your business’ values
Listen to the episode here:
Enjoying the episode? Share it on Twitter:Why remembering the details can lead to happier clients and 18 other things you can do to keep them coming back for more. Click To Tweet Why you should be thankful for the people who haven’t bought yet + 18 more tips for happier clients. Click To Tweet Give solutions not more problems... + 18 more tips for an amazing client experience. Click To Tweet Why you need to set clear expectations and 18 other things you can do to keep your clients happy. Click To Tweet Ask for feedback and listen to it. + 18 more tips for keeping your clients happy online. Click To Tweet Dia shares 19 of her favorite client management tips on Episode 30 of Creatives Crushing Anxiety! Listen to it now! Click To Tweet
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Now tell me:
Which is your favorite tip?
Do you give good cheese fries in business?
Do you like cheese fries?
Tell me about a great client experience you’ve had?
Tell me about a horrible client experience you’ve had?