How do I keep clients coming back in my online business?

19 Client Management Tips

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In this episode of Creatives Crushing Anxiety, I share 19 tips for excellent client management.  Full disclosure, I messed up when recording this episode and instead of re-recording it, I get honest about my human mistake.

These tips may seem simple but they can make a huge impact and are easy to miss. When I was creating the outline for this episode, it started with 10 tips but then they just kept coming to me. Seriously, these aren’t super complicated but they can make all the difference between hearing, “How do I keep working with you,” or “Bye Felicia.”

19 Simple Things You Can Do For Happier Clients

I expand on the following tips for managing your clients:

  1. Keep it real.
  2.  Keep it kind.
  3. Be thankful for the people who haven’t bought yet.
  4. Remember your first buyers.
  5. Add something special.
  6. Remember the details.
  7. Ask for feedback and listen to it.
  8. Diversify.
  9. Don’t start feeling yourself too much.
  10. Don’t be a bad partner.
  11. Remember why you started.
  12. Communication is key.
  13. Admit fault when you mess up.
  14. Have systems in place.
  15. Don’t place blame.
  16. Set expectations.
  17. Give solutions not more problems.
  18. Under promise over deliver.
  19. Hire people who share and understand your business’ values

Listen to the episode here:

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Mentioned in this episode

Halley Grey Evolve and Succeed
Melyssa Griffin, Pinfinite Growth
5 Star Client Experience Checklist

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Thanks for listening! <3

5 Star Client Checklist

Did you enjoy this episode?
Leave a comment and let me know what you think.

Now tell me:
Which is your favorite tip?
Do you give good cheese fries in business?
Do you like cheese fries?
Tell me about a great client experience you’ve had?
Tell me about a horrible client experience you’ve had?

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